Keep It Clean

AlterKnit New York Privacy Policy (“Privacy Policy”)

Your privacy is important to us. Accordingly, we have developed this Privacy Policy to describe your privacy rights regarding our collection, use, storage, sharing, and protection of your personal information. It applies to the AlterKnit New York website and all related applications, services and tools where this policy is referenced, regardless of how you access or use them, including mobile devices.

Scope and Consent

By using AlterKnit New York and any of its related applications, services and tools, and/or registering for an AlterKnit New York account by using a service request form and/or packaging slip found on the website, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Policy and in our Terms and Conditions.

Throughout this Privacy Policy, we use the term “personal information” to describe information that can be associated with a specific person and could be used to identify that person. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person.

Changes to the Privacy Policy

From time to time, it may be necessary for us to review and revise this Privacy Policy. We reserve the right to update this Privacy Policy at any time and notify you here by posting an updated version of the policy on the AlterKnit New York website, so please review it frequently. Changes and clarifications will take place immediately upon their posting. Your continued use of the AlterKnit New York website and services following the post of an updated Privacy Policy will mean that you accept the updates.

Mobile Privacy

We may offer you the ability to connect with our site, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices.

When you access our mobile optimized site, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device’s setting’s menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacture of your particular device.

Children’s Privacy

The AlterKnit New York website is a general audience website, and it and its related applications, services, and tools are not intended for children under the age of 13. We do not knowingly collect personal information via our website, applications, services, or tools from users in this age group.

Collection of Personal Information

You can browse our site without telling us who you are or revealing any personal information about yourself. This information is associated to your account only when you provide your contact information anywhere on our site. If you provide your contact information, you give us your personal information, and you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

We collect the following types of personal information in order to provide you with the use of and access to our site, applications, services and tools, and to help us personalize and improve your experience:

Information we collect automatically

When you visit our site, use our applications, services, and tools, or interact with our content, we may automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally only when you provide your contact information, and may include but is not limited to: device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, ad data, IP address, and standard web log information, anonymous information collected through our use of cookies and web beacons.

Information you give us

We collect and store any information you enter on our site or you provide to us in context of using our site, applications, services or tools. This may include, but is not limited to: information you provide us when providing your contact information on one of our forms, including email address, phone number, physical contact information, and sometimes financial information, such as credit card or bank account numbers; transactional information based on your activities on the site; shipping, billing and other information you provide; information provided in the context of dispute resolution, correspondence through our site, or correspondence sent to us; additional personal information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity).

Information from other sources

We may receive or collect supplemental information about you from third party sources and add it to your account information. This may include, but is not limited to, demographic, navigation information, additional contact information, credit check information, and additional information about you from credit bureaus or other sources, as permitted by law.

Use of Personal Information

Our primary purpose in collecting personal information is to provide you with access to our site and/or use of our services, applications and tools, provide you with requested customer service and relevant information about your account and our services, and to provide you with a safe, smooth, efficient, and customized experience.

You agree that we may use your personal information to:

  • provide you access to our site and the services and customer support you request;
  • prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our Terms and Conditions;
  • customize, measure and improve our services, content and advertising;
  • contact you, either via email, surface mail or telephone, to resolve disputes, collect fees, and troubleshoot problems with your account or our site, services, applications or tools, or for other purposes authorized by law;
  • contact you, either via email, surface mail or telephone to inform you about our services, deliver targeted marketing, service updates, and promotional offers based on your communication preferences;
  • compare information for accuracy, and verify it with third parties;
  • contact you at any telephone number using auto-dialed or pre-recorded message calls or text (SMS) messages (if applicable) as authorized for the purposes described in this Privacy Policy;
  • provide you other services requested by you as described when we collect the information.

 

Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising.

If you do not wish to receive marketing communications from us, you can choose to unsubscribe within the direct communication from us.

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that your content violates the rights of others, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with this Privacy Policy and applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing purposes without your explicit consent.

We may also share your personal information with:

  • Service providers who help with our business operations (such as, but not limited to, fraud investigations, shipping, bill collection, affiliate and rewards programs and site operations);
  • Financial institution partners of AlterKnit New York who offer financial products (such as WebBank and Comenity Capital Bank), with whom we partner with to provide Bill Me Later, a PayPal Service) to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts, violations of our policies, fraud and/or security breaches, and to guide decisions about their products, websites, applications, services and tools, and communications. These third party financial institution partners will use this information to send you marketing communications only if you have requested their services and will use your personal information in compliance their respective privacy policies and consistent with this Privacy Policy;];
  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service);
  • Law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other AlterKnit New York user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, city, state, ZIP code, telephone number, email address, User ID history, IP address and anything else we may deem relevant to the investigation;
  • Credit bureaus to whom we may report information about your account, including information on late payments, missed payments, or other defaults on your account that may be reflected in your credit report;
  • Other business entities, should we plan to merge with or be acquired by that business entity;
  • Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Our Use of Cookies, Web Beacons, Local Storage, and Similar Technologies

When you visit or interact with our site, services, applications, messaging (such as email), and tools, we or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, and safer experience.

No Spam, Spyware, or Spoofing

We and our customers do not tolerate spam. To report AlterKnit New York-related spam or spoof emails to AlterKnit New York, please forward the email to [email protected] You may not use our communication tools to send spam or otherwise send content that would violate our Terms and Conditions. We may automatically scan and manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

How We Protect and Store Your Personal Information

We store and process your personal information on our computers. Some of the information gathered (such as the email list) will be stored on the hostgator server (our site’s host), where we rent space, and partially stored on our third party mass mailing sender service.

We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Although we take these precautions, to protect your Personal Information, due to technical limitations, we do not represent, warrant and/or guarantee that personal information will remain secure.

Retention of Personal Information

We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts, or accounts of past customers, to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms and Conditions and take other actions permitted by law.

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, even if you link to them through our website, different rules may apply to their use or disclosure of the information you provide to them. AlterKnit New York does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

Internet Communications

Despite any precautions we take, the Internet is not a 100% secure environment, and we therefore cannot ensure or warrant the security of information you transmit to us. You acknowledge that you provide such information at your own risk. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Emails, instant messages, and similar means of communication with other users are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

Contact Us

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about the Privacy Policy, please contact us via email at [email protected] or phone at 212-473-MEND (6363).

Last updated June 5, 2014

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real simple

planning to drop off in nyc?

We are a trusted nationwide service with customers sending us garments from all 50 states.

For your convenience, we also have a NYC local drop-off spot located at

245 West 29th St Suite 900
(inside of MWS Pro Beauty)
New York, NY 10001

Please note! There is always someone to receive your items at the chelsea location. However there is not always a member of our team able to give you an on the spot diagnosis.

For simple hole repair just drop off and join the fix it line!

If you need a body, sleeve shortening or hem knit alteration and are comfortable marking the length or width yourself and/or you or someone you know can pin it for you, you can drop it off and we'll take care of the rest.

If you would like to be pinned by a specialist, please book a private appointment either online or call us at 212-473-6363.

We're here to help and look forward to restoring your wardrobe!