AlterKnit

Step 1 of 4

Get repair from anywhere

AlterKnit New York is a nationwide service. All orders are processed with a pre-addressed, pre-paid for shipping label and is free with all completed repairs. If you live in NYC you may qualify for free pick up from select locations. Once we receive your order, we will call you and provide pricing for your approval. No payment is required today.

Step 2 of 4

Your Item(s)

Have more than one piece? Start with your first, then easily add as many as you would like.

Services Requested *
Additional Notes

Anything else we should know about this garment?

Your Order

Step 3 of 4

Your Contact Details

Enter your contact and address details so we can determine the best way to receive your garment(s) — either by shipment or, if available, pickup from selected NYC locations and doorman buildings.

Customer Details
One moment please, checking your Zipcode to see if you qualify for pickup.
Great news, you qualify for pickup!
Pickup isn’t available — no action is needed on your part. We’ve automatically saved your details, and a shipping label will be generated for you.
Get it to Us
Prefer to mail your garment instead? No problem — we’ll email you a prepaid shipping label and order summary to print and include with your item(s).
Step 4 of 4

Confirm Your Order

Learn more about everything you need to know before you ship.

Delivery Details: Edit

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By clicking this button you agree to our terms and conditions
Please agree to terms and conditions

What You’re Sending: Edit

Order Number: 123456
Thank you!
  1. An email has been sent with your shipping label and order details. You can also print them from here.
  2. Once your items arrive, one of our specialists will be calling you. Please save our number 212 473 6363 so you do not miss our call. Phone call is required on your initial intake.
Packaging label
Print and put on outside of shipment
Order Summary
Print and put inside of package
Order Number: 123456
Thank you!
  1. An email has been sent with your pick up and order details.
  2. Once we receive your items, one of our specialists will be calling you. Please save our number 212 473 6363 so you do not miss our call. Phone call is required on your initial intake.
Order Summary
Print and put inside of package
Everything you need to know before you ship
How to Prepare
Do Not Wash

Please avoid cleaning your garment(s) before sending. Washing or dry-cleaning may worsen damage.

No Tape Needed

Do not tape or mark holes; a full inspection is included with every order.

For Suits

If the garment is part of a set, please include all pieces for accurate matching.

Garments Only

Send only the items being repaired. We cannot store or return hangers, garment bags, or reusable totes.

Pricing & Estimates

Every repair is unique, so we do not offer ballpark pricing prior to evaluation.

Complimentary Estimate

A specialist will assess your piece before any work begins.

Price Range

Services start at $45, with final costs ranging from $$ to $$$$ depending on complexity and craftsmanship.

Shipping & Pick-Up
Estimates

Always complimentary. Free shipping or pick-up/delivery may apply once your quote is approved.

Shipping

• Free shipping on approved orders $150+
• If service is declined: $15 inbound fee
• Standard return shipping: $15

Pick-Up & Delivery

• Free pick-up/delivery for approved orders $150+
• If service is declined after pick-up: $30 fee
• Return options: Courier $30 or standard shipping $15

Service Limitations

If we cannot restore your item to our standards, we may decline service. Applicable fees still apply.

Location

Based in New York City, serving clients nationwide and internationally.

No Walk-Ins

Our studio is not open to the public. All services are arranged through shipping or scheduled pick-up/delivery.

International Shipping Address

31-64 21st Street
Ground Floor #149
Astoria, NY 11106

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